Privacy Policy

Data protection is a matter of trust and your trust is important to us. The protection and processing of your personal data in accordance with the law is therefore important to us. In order to give you an overview of the use of your personal data, we would like to inform you here about our data processing.

1. Contact

The controller within the meaning of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG) is

home24 SE
Otto-Ostrowski-Str. 3
10249 Berlin


Telephone: +49 30 700 149 000
Telefax: +49 30 6098 80 06 3


(hereinafter "home24", "we" or "us").

If you have any questions about data protection in connection with the use of our website or your application, you can also contact our data protection officer at any time. He can be reached at the above postal address and e-mail address with the keyword: "Attn. Datenschutzbeauftragter".

2. General information on the purposes, recipients, storage period and legal basis of data processing

2.1. Personal Data

Personal data within the meaning of the GDPR and the BDSG is all information relating to an identified or identifiable natural person. The personal data of the users processed within the scope of this online offer include in particular:

  • Your name, address, e-mail address, gender, telephone number and date of birth, if any;
  • The information you provide when using our website;
  • Other data that may be collected in connection with your application

2.2. Purposes of processing

We process personal data when you access our website (number 3), when you contact us (number 4) and when you apply to us (number 5). In connection with the above-mentioned purposes, we provide you with content and take the necessary security measures (Number 6).

If you are requested by us to enter certain personal data, you can of course refuse to do so. You have the choice of what information you give us. However, we may not be able to offer you certain products and services or consider your application as a result. If certain information is required (mandatory information), we will inform you of this by means of an appropriate marking.

2.3. Transfer of your personal data

Your personal data will be passed on by us in the following cases and on the basis of the legal permission stated in each case:

  • if you have consented to the transfer of your data (Art. 6 para. 1 lit. a GDPR),
  • if the transmission is necessary to fulfil a legal obligation to which we are subject (Art. 6 para. 1 lit. c GDPR),
  • based on our legitimate interest or the legitimate interest of a third party (Art. 6 Para. 1 lit. f GDPR); this includes, for example, providers of application tools

For the purpose of processing your request, it may be necessary to pass on your personal data to affiliated companies within the home24 group of companies.

All affiliated companies of the home24 group and third parties to whom we forward your personal data are obliged to process the data only in accordance with our specifications and the relevant data protection laws.

Service providers who work for us on our behalf have been carefully selected and commissioned by us and are bound by our instructions. Furthermore, we are contractually entitled to monitor compliance with the corresponding contractual and statutory regulations by the service providers. The external service providers can be assigned to the following categories:

  • Service providers for the hosting, maintenance and servicing of our website,
  • Service providers in the field of customer service,
  • Service provider in the field of applicant management
  • Service providers in the context of the examination of inquiries over our contact form

2.4. Storage duration and deletion

As a matter of principle, we only store your data for as long as is necessary for the respective purpose of processing.

The data collected and stored in connection with your application will be deleted if the application process is unsuccessful after the statutory retention period has expired, unless you have given us your consent to process your personal data beyond this period or the data is required to assert, exercise or defend any legal claims.

If your application process is successful, processing will be based on home24"s deletion and blocking concept.

3. Data processing when accessing our website and the careers page

3.1 Automatically collected access data

Each time you use our website and the careers page, we collect access data that your browser automatically transmits to enable you to visit the website. The access data includes in particular:
  • IP address of the requesting device
  • Information at the time of the request
  • Address of the requested website and the requesting website
  • Information about the used browser and operating system
  • Online identifiers (e.g. device identifiers, session IDs).

The data processing of this access data is strictly necessary to enable you to visit our website and to ensure the long-term operability and security of our systems and processes. The access data is also temporarily stored in internal log files for the purposes described above, in order to maintain our website generally administratively and to be able to respond to security incidents. The legal basis is Art. 6 Para. 1 S. 1 lit. b or lit. f GDPR.

The information stored in the log files does not allow any direct conclusion to be drawn about your person.

3.2 Use of Google Analytics on the careers page

With your consent the home24 career site uses the “Google Analytics” service, which is offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland for persons from Europe, the Middle East and Africa (EMEA) and by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA, for all other persons, to analyze website usage by users. The service uses "cookies" - text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there. We use the information obtained to evaluate your use of the website, to compile reports on website activity for website operators and to optimize our website. The legal basis is your consent pursuant to Art. 6 Para. 1 S. 1 lit. a GDPR.

The following data is processed by Google Analytics:

  • Anonymized IP address;
  • Referrer URL (previously visited page);
  • Pages viewed (date, time, URL, title, length of stay);
  • Downloaded files;
  • Clicked links to other websites;
  • Achievement of specific goals (conversions), if applicable;
  • Technical information: Operating system; Browser type, version and language; Device type, brand, model and resolution;
  • Approximate location (country and city, if applicable, based on anonymized IP address).

 Google Analytics sets the following cookies for the indicated purpose with the respective storage period:

  • "_ga" (2 years), "_gid" (24 hours): recognition and differentiation of visitors by a user ID;
  • "_gat" (1 minute): reduction of requests to Google servers.

IP anonymization is used on this website, so that your IP address is anonymized after transmission to Google. We have concluded a Data Processing Agreement with Google Ireland Limited for the use of Google Analytics. In the event that personal data is transferred from Google Ireland Limited to the USA, Google Ireland Limited and Google LLC have concluded Standard Contractual Clauses (SCC).

In addition to revoking your consent, you have the option of preventing the storage of cookies on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

You can find more information on data usage by Google here:

3.3 Use of session cookies on the website

On our website, we use the session cookies "IRPages2_Session" and "TS[id]", which are used to maintain the current session and to balance the load on the server. They are absolutely necessary to provide our website. If the session ID could be assigned to a natural person by referring to an IP address, the legal basis for the processing of the session ID is Art. 6 Para. 1 S. 1 lit. b or lit. f GDPR.

4. Data processing when contacting us

You have several possibilities to contact us. You can contact our customer service by phone, fax or e-mail.

We also provide an IR contact form on our website. In this context, we collect your name, e-mail address, postal address, telephone number and other information that you provide to us.

If you contact us by telephone, individual telephone calls may be recorded for quality assurance purposes. This recording is made on the basis of your consent within the meaning of Art. 6 para. 1 lit. a GDPR, which you are requested to give at the beginning of each telephone call. You may revoke your consent at any time by sending a message to the contact data specified in section 1 above.

We will use the data you provide in connection with contacting us to respond to your enquiry. The legal basis for this is Art. 6 para. 1 lit. b or lit. f GDPR if you contact us with a request based on our legitimate interest in offering contact opportunities, including to answer questions about our company, our services or our vacancies. We are constantly working to improve our service. If you contact us by e-mail, we may send you a request to evaluate the contact with our customer service. The legal basis for this is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the above-mentioned purposes.

5. Data processing for applications

You can apply for open positions using the contact forms provided on our website. The purpose of data collection is to select applicants for possible employment. In order to process your application, we collect the data provided by you (usually first and last name, e-mail address, application documents such as certificates and curriculum vitae, date of earliest possible start of employment and salary expectations). The legal basis for processing your application documents is Art. 6 Para. 1 S. 1 lit. b and Art. 88 Para. 1 GDPR in conjunction with § 26 Para. 1 S. 1 BDSG.

For this purpose, we pass on your personal data to a service provider in the field of applicant management (softgarden eRecruiting GmbH, Tauentzienstraße 14, 10789 Berlin (“softgarden”)).

(i) The softgarden recruiting platform offers the possibility to recommend potential applicants. If you should apply for a job based of such a recommendation, the person who recommended you will get a corresponding information about your application. Your profile photo as well as your name and the job you have applied for will be displayed. If you do not want this information to be transmitted, you can choose before completing your application to have your data displayed only without direct personal reference. The person who recommended you will then only receive the information that someone has applied based on the recommendation but will not see which person this is.

The legal basis for the processing of your data on the basis of a recommendation is Art. 6 Para. 1 S. 1 lit. f GDPR (legitimate interests). Our legitimate interest is to give our employees the opportunity to recommend known persons for open positions. This gives us the chance to make our applicant selection process more efficient.

The information about the recommendation will be deleted as soon as the corresponding application on the softgarden recruiting platform is deleted as well.

(ii) Following an unsuccessful application or by clicking the “Contact Us” button, you may be invited into our talent pool. We can then contact you if a similar or otherwise suitable job is available. The inclusion in the talent pool is voluntary on the basis of the use of an opt-in link. When you sign up for the talent pool using the "Get in touch" button, we require the following data from you:

  • Salutation, academic title (optional).
  • First name, last name, e-mail address
  • Job fields of interest
  • Current career level
  • Preferred location(s)
  • XING profile or resume

The legal basis for this is the consent of the data subject in the inclusion in the talent pool within the meaning of Art. 6 Para. 1 S. 1 lit. a GDPR. You can withdraw this consent for inclusion in the pool at any time with effect for the future. Furthermore, we will contact you after 12 months to confirm whether you still want to be part of the talent pool.

(iii) In certain constellations, personal data is also collected from third parties or processed by third parties. This includes, in particular, cases in which we are obliged to collect or pass on data due to legal regulations. This applies in particular to applicant screenings in accordance with EU anti-terrorism and anti-money laundering regulations and for the enforcement of sanctions. The legal basis for processing your data in this case is Art. 6 para. 1 lit. c DSGVO.

6. Secure data transmission and data security

Your personal data will be transmitted securely by us through encryption. We use the TLS (Transport Layer Security) coding system. In addition, we protect our website and other systems against loss, destruction, access, alteration or distribution of your data by unauthorised persons through technical and organisational measures.

7. Your rights

You have the right of access to your personal data processed by us at any time. In this context, we will explain the data processing to you and provide you with an overview of the data stored about your person. If data stored by us is incorrect or no longer up to date, you have the right to have this data corrected. You may also request that your data be deleted. Should deletion not be possible in exceptional cases due to other legal provisions, the data will be blocked so that you are only available for this legal purpose. You can also have the processing of your personal data restricted if, for example, you doubt the correctness of the data. You also have the right to data portability, i.e. we can send you a digital copy of the personal data you have provided on request.

In order to assert your rights described here, you can contact us at any time at the contact data listed under point 1.

You have the right to revoke your consent to us at any time. The consequence of this is that we will no longer continue the data processing based on this consent in the future. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent up to the revocation.

If processing is necessary for the purposes of legitimate interests pursued by us, you have the right to object to the processing of your data at any time for reasons arising from your particular situation. If you wish to object to data processing for direct marketing purposes, you have a general right of objection, which is also implemented by us without stating reasons.

If you wish to exercise your right of withdrawal or objection, simply send an informal message to the contact details listed above.

Finally, you have the right to lodge a complaint to the data protection supervisory authority responsible for us. You may exercise this right with a supervisory authority in the Member State in which you are staying, in which you work or in which the alleged infringement occurred. The responsible supervisory authority is: Data Protection and Freedom of Information Commissioner of the State of Berlin, Friedrichstr. 219, 10969 Berlin.

8. Adaption of the data protection declaration

We reserve the right to update this data protection declaration from time to time. Updates to this data protection declaration will be posted on our website. Changes will be effective as of their posting on our website. We therefore recommend that you visit this website regularly to check for any updates.

Stand: March 2023